Shipping & Returns
Handling, Shipping & Returns
All items are sent tracked for both national and international deliveries. Some products have slightly different shipping times so please check this on the product page.
All items sent within the UK will be sent by Royal Mail and will be delivered 1-2 days after dispatch (1-2 processing time before dispatch).
International products will have varied shipping times depending on your origin country so please be aware of this and use your tracking number to give you an estimate on delivery.
Tracked Delivery (automatically applied to orders over £50):
Europe: 3-5 days, this can vary from country to country.
Worldwide 7-10 days but there are some countries that will take longer.
Economy Delivery (automatically applied to orders under £50):
UK: 2-3 days.
Europe: 7-10 days.
Worldwide: 21-28 days (sometimes longer for smaller, lower value items depending on recipients country)
* Please remember that the shipping time is added to the production time and it is not included in the production time stated on the custom product pages. These items all take a long time to create which is why give you an estimated time frame of when to expect your order, however please be aware that during busy periods this could increase without warning.
Multiple items purchased..
If you have purchased multiple items including a custom order all of your items will be sent when the customs are finished so that they come in one package. If you require the other items sooner please email us and we will sort this out for you, in some occasions some packages may arrive before your custom item(s).
Can I return custom items?
Returns are not accepted due to the fact that most products are made to order so please bear this in mind when ordering, we will not accept returns if you order the wrong size so please double check your basket when checking out. If there is a problem with your order we will ask you to send a photo to our email and then deal with it accordingly by either replacing or fixing the product.
Can I return non-custom items?
We will accept returns on some items within 14 days of purchase, the buyer will have to pay to send their items back, the only case we will pay for the postage is if an item is faulty. We do all we can to outline any faults but please bear in mind that all vintage items will show small signs of wear, anything major would always be highlighted by us. We will accept returns if an item is severely faulty and this wasn't highlighted on our product page.